Refund policy

The short version

If your product arrives damaged, we replace it free. If it has a manufacturing fault, you get a full refund. Both apply for one month from the date you receive it. Because this is an intimate hygiene product, we cannot accept returns for any other reason.

Damaged on arrival

If your parcel arrives damaged, or the product is damaged inside intact packaging, we will send a replacement at no cost to you. You do not need to return the damaged item — please just send us photographs.

Manufacturing defects

If the product has a manufacturing fault, you are entitled to a full refund. Manufacturing faults include, but are not limited to:

The pump does not dispense, or stops working

The bottle leaks or splits

The seal was broken or missing on arrival

The contents are visibly separated, discoloured or otherwise not as described

Contact us within one month of purchase with your order number, a description of the fault and photographs. We will issue a full refund, or send a replacement if you prefer.

What we cannot accept

Safe & Sure is an intimate hygiene product. For reasons of hygiene and safety we cannot accept returns of opened products where there is no fault, and we cannot resell any returned item.

This means we are unable to offer a refund or exchange because you changed your mind, because you did not like the product, or because it did not produce the result you hoped for. We are sorry — this is a limitation of the product category, not a reflection of how we want to treat you.

This does not affect your rights in respect of a faulty or misdescribed product.

Free campaign products

Products received free through our survey campaign are covered for damage and manufacturing faults on exactly the same terms. A faulty free product will be replaced at no cost. As no payment was made, a monetary refund does not apply.

How to make a claim

Email hello@safeandsure.life or message us on WhatsApp at +91 70450 04636.

Please include: your order number, what is wrong, and clear photographs of the product and packaging.

We will respond within one working day and resolve the claim within seven working days.

Refund timing

Approved refunds are issued to the original payment method within 5 to 7 working days of approval. Depending on your bank, it may take a few days more to appear on your statement.

Cancellations

You may cancel an order at any time before it is dispatched for a full refund. Once dispatched, the terms above apply.

Wrong item received

If we send you the wrong product, tell us and we will collect it and send the correct one at no cost to you.